Staying Safe on Discord
Guidance to avoid scammers that try to steal funds and NFTs via Discord.
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The Sandbox Documentation
Guidance to avoid scammers that try to steal funds and NFTs via Discord.
Last updated
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In The Sandbox's official Discord community, staff will have blue usernames. This is true for all staff, whether they are community managers, moderators, or support.
We also have some Ambassadors in The Sandbox's official Discord community. These are not staff members, but are trusted members of the community who can help you. Ambassadors will have orange usernames.
COMMUNITY STAFF & AMBASSADORS WILL NEVER DO ANY OF THE FOLLOWING:
Send you a direct message (DMs) or friend request. Even if it's for support purposes (that's what the private support tickets are for).
Send you information about sales, giveaways, contests, passes, NFTs, tests, and so on in DMs.
Ask you to send funds or NFTs.
Ask you for wallet seed phrases, wallet passwords, or account passwords.
Ask you to connect your wallet to anywhere that is not an official The Sandbox website ().
Ask you to re-verify / reauthenticate your wallet or similar.
The Discord Community - besides offering a place to communicate with others, share your content, reach out to the team, and seek support - also provides a place to safely and privately report scams and scammers to The Sandbox.
Visit the Reporting Scams channel, which is underneath the Security & Anti-Scam category.
You'll notice two red buttons to report scams in this channel:
Report a Website / Social Page
Report a Person / Bot
Select one and a quick form will pop up asking for the details of the address or individual you are reporting. Once you submit this, it is sent to all of The Sandbox's moderators, as well as their community managers.
The above methods are privately reported. You can also report a person or bot by typing @The Sandbox Moderators to tag them in the relevant channel about the offending post, but it will be visible to other Discord users.
