# Help & Contact

{% hint style="danger" %}
The Sandbox team will **NEVER** request your passwords, security keys, security questions or security passphrases. This information should always be privately secured.
{% endhint %}

{% hint style="success" %}
Providing your wallet address is safe, as it is a public record and does not allow anyone to make transactions. You may, however, prefer sharing your wallet address privately in some support cases where we may ask for it.
{% endhint %}

## :question:FAQs Page List

<table data-view="cards" data-full-width="true"><thead><tr><th></th></tr></thead><tbody><tr><td><p><mark style="background-color:blue;"><strong>PLAYERS</strong></mark><br><br><a data-mention href="../what-is-tsb/faqs-the-sandbox">faqs-the-sandbox</a><br><a data-mention href="../players/seasons-and-events/faqs-seasons-and-events">faqs-seasons-and-events</a><br><br></p><p><mark style="background-color:blue;"><strong>COMMUNITY</strong></mark></p><p><br><a data-mention href="discord-community/faqs-discord">faqs-discord</a></p></td></tr><tr><td><p><mark style="background-color:blue;"><strong>CREATORS</strong></mark><br></p><p><strong>Experiences &#x26; Games</strong><br><a data-mention href="https://app.gitbook.com/s/83PS3g9zpWmq73xzlwFn/basics/faqs-gameplay">FAQs: Gameplay</a><br><a data-mention href="https://app.gitbook.com/s/83PS3g9zpWmq73xzlwFn/game-maker/faqs-game-maker">FAQs: Game Maker</a><br></p><p><strong>Assets</strong></p><p><a data-mention href="https://app.gitbook.com/s/83PS3g9zpWmq73xzlwFn/basics/faqs-assets">FAQs: Assets</a></p><p><a data-mention href="https://app.gitbook.com/s/83PS3g9zpWmq73xzlwFn/voxedit/faqs-voxedit">FAQs: VoxEdit</a></p><p></p><p><strong>Contests / Programs</strong></p><p><a data-mention href="https://app.gitbook.com/s/83PS3g9zpWmq73xzlwFn/creators-program/game-jams/faqs-game-jams">FAQs: Game Jams</a><br><a data-mention href="https://app.gitbook.com/s/83PS3g9zpWmq73xzlwFn/creators-program/voxedit-contests/faqs-voxel-art-contests">FAQs: Voxel Art Contests</a><br><a data-mention href="https://app.gitbook.com/s/83PS3g9zpWmq73xzlwFn/creators-program/builders-challenge">Builders' Challenge</a></p></td></tr><tr><td><mark style="background-color:blue;"><strong>OWNERS</strong></mark><br><br><a data-mention href="../accounts/manage-wallet/faqs-wallet">faqs-wallet</a><br><a data-mention href="../owners/sand/faqs-sand">faqs-sand</a><br><a data-mention href="marketplace/faqs-marketplace">faqs-marketplace</a><br><a data-mention href="../owners/staking/faqs-staking">faqs-staking</a><br><a data-mention href="../owners/land/faqs">faqs</a><br><a data-mention href="https://app.gitbook.com/s/83PS3g9zpWmq73xzlwFn/game-maker/publish-experiences/faqs-experience-publishing">FAQs: Experience Publishing</a><br><a data-mention href="../owners/tsb-bridge/faqs">faqs</a></td></tr></tbody></table>

## Need More Help?

If you have checked the FAQs, but still have more questions about The Sandbox, feel free to reach out to us via the following options (please choose only one).

{% hint style="info" %}
Response times for support varies based on the current size of the support queues.
{% endhint %}

<table data-card-size="large" data-view="cards" data-full-width="true"><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><span data-gb-custom-inline data-tag="emoji" data-code="1f3ab">🎫</span> <strong>Web Support</strong></td><td>Log in and open a support ticket at <a href="https://tsb-externals.atlassian.net/servicedesk/customer/portals"><strong>The Sandbox Support Portal</strong></a>.</td></tr><tr><td><span data-gb-custom-inline data-tag="emoji" data-code="2728">✨</span> <strong>Creator Forum Support</strong></td><td><a href="https://forum.sandbox.game/"><strong>The Sandbox Forum</strong></a> is a place for creators to find and share support and resources, get news, suggest features, etc.</td></tr><tr><td><span data-gb-custom-inline data-tag="emoji" data-code="1f4e7">📧</span> <strong>Email Support</strong></td><td>Send an email to our Support team at <a href="mailto:support@Sandbox.Game"><strong>support@sandbox.game</strong></a>.</td></tr><tr><td><span data-gb-custom-inline data-tag="emoji" data-code="26a1">⚡</span> <strong>Discord Discussion</strong></td><td>Visit the <a href="discord-community"><strong>Discord community chat</strong></a> to post your question for a response from knowledgeable community members.</td></tr><tr><td><span data-gb-custom-inline data-tag="emoji" data-code="1f681">🚁</span> <strong>Discord Private Support Ticket</strong></td><td>If you've reviewed FAQs and still have a question, open a <a href="discord-community"><strong>private support ticket on The Sandbox's Discord community</strong></a>, which will be addressed by The Sandbox's support team, trusted Ambassadors, and, where necessary, partners.</td></tr><tr><td><span data-gb-custom-inline data-tag="emoji" data-code="1f4e7">📧</span> <strong>Privacy Queries</strong></td><td><p>For privacy and GDPR queries send an email to the privacy team at <a href="mailto:privacy@sandbox.game"><strong>privacy@sandbox.game</strong></a>.<br></p><p>Note: We do not store any KYC documents at The Sandbox. KYC data removal requests must be sent directly to <a href="mailto:privacy@synaps.io"><strong>privacy@synaps.io</strong></a>. <br></p><p><a href="../accounts/manage/verify-kyc"><strong>Learn more</strong></a></p></td></tr><tr><td><span data-gb-custom-inline data-tag="emoji" data-code="1f46e">👮</span> <strong>Reporting ToU violations or fraud</strong></td><td>To report a potentially bad actor operating at The Sandbox, please send an email to our Security &#x26; Anti-Fraud team at <a href="mailto:report@sandbox.game"><strong>report@sandbox.game</strong></a>.<br>To report bad actors in the Discord community, please alert moderators in the community.</td></tr><tr><td><span data-gb-custom-inline data-tag="emoji" data-code="1f3ab">🎫</span> <strong>Account and Data Deletion</strong></td><td><p>To request an account or data deletion, <a href="https://tsb-externals.atlassian.net/servicedesk/customer/portal/12"><strong>submit an Account &#x26; Personal Data Permanent Removal Request via The Sandbox Support Portal</strong></a>.<br></p><p>Note: We do not store any KYC documents at The Sandbox. KYC data removal requests must be sent directly to <a href="mailto:privacy@synaps.io"><strong>privacy@synaps.io</strong></a>.<br><a href="../accounts/manage/verify-kyc"><strong>Learn more</strong></a></p></td></tr></tbody></table>

## Other Contacts

<table data-card-size="large" data-view="cards" data-full-width="true"><thead><tr><th></th><th></th><th data-hidden></th></tr></thead><tbody><tr><td><span data-gb-custom-inline data-tag="emoji" data-code="1f91d">🤝</span> <strong>Partnerships &#x26; Mutual Collaborations</strong></td><td>Please review <a href="https://www.sandbox.game/partnerships/"><strong>the partnerships page on The Sandbox's website</strong></a>, where you will find a contact form.</td><td></td></tr><tr><td><span data-gb-custom-inline data-tag="emoji" data-code="1f4ac">💬</span> <strong>Community Matters</strong></td><td><p>For matters relating to the community, such as community ban appeals, mutual collaboration queries, complaints about staff or Ambassadors, and so on, contact our support team email:</p><ul><li><a href="mailto:support@Sandbox.Game"><strong>Support@Sandbox.Game</strong></a></li></ul><p>Our support agents will refer your case to our Global Community Managers.</p></td><td></td></tr><tr><td><span data-gb-custom-inline data-tag="emoji" data-code="1f46e">👮</span> <strong>Game &#x26; Account Ban Appeals</strong></td><td>To submit a ban appeal for game bans, reward suspensions, leaderboard suspensions, and account bans, <a href="https://tsb-externals.atlassian.net/servicedesk/customer/portal/12"><strong>submit a ban appeal ticket via our support website</strong></a>.<br><br>Not to be used for community ban appeals, see "Community Matters".</td><td></td></tr></tbody></table>

## Policies

<table data-view="cards" data-full-width="true"><thead><tr><th></th></tr></thead><tbody><tr><td><a href="https://www.sandbox.game/en/privacypolicy/">The Sandbox Privacy Policy</a></td></tr><tr><td><a href="https://www.sandbox.game/en/terms-of-use/">The Sandbox Terms of Use</a></td></tr><tr><td><a href="https://www.sandbox.game/en/staking-terms-of-use/">The Sandbox Staking Terms of Use</a></td></tr></tbody></table>