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The Sandbox Documentation
The Sandbox Documentation
  • 🧊Welcome to The Sandbox
  • πŸ”·What is The Sandbox?
    • Earning SAND & NFTs
    • An Expression of Culture
    • An Extension of the Real World
    • An Impetus for Metaverse Jobs
    • ❓FAQs: The Sandbox
  • General
    • πŸ”„Play, Create & Earn
    • πŸ—ΊοΈMap
    • πŸ›’Marketplace
      • 🌟Mint & List Assets to Sell
      • ❓FAQs: Marketplace
        • About The Sandbox Marketplace Beta
        • The Sandbox MoonCats NFT Recall
    • πŸ—£οΈDiscord Community
      • The Sandbox Discord
      • Join Discord & Claim Roles
      • Navigation
      • Staying Safe on Discord
      • ❓FAQs: Discord
    • πŸ”—Social Networks, News & Blogs
    • ❓Help & Contact
    • 🌐Languages
    • πŸͺ™Monetisation
  • Accounts
    • 🧭Getting Started
    • πŸ†•Beginner Resources
    • πŸ‘€Manage Account
      • πŸŽ†Create an Account
      • πŸ†”Verify: KYC
      • ℹ️Account Info & Tools
      • πŸ™‚Manage Your Avatars
      • βšͺCreate Your Profile
    • πŸ“’Manage Wallet
      • πŸͺ™Wallet: Choose, Connect
      • Hardware Wallets
      • ❓FAQs: Wallet
    • πŸ”’Security Topics
      • πŸ”Account Security
      • πŸ”Wallet Security
      • Internet & Social Network Security
      • Collaboration Security
      • Common Scams & Tactics
      • Security Education Links
      • Security Tools
      • Official The Sandbox Links
      • My Wallet Was Compromised
  • Players
    • ▢️Play in the Metaverse
      • ⬇️Launcher: Download & Play
    • πŸ•ΉοΈPlayer Guide
      • πŸŽ’Inventory, Equipment & Stats
    • πŸ—“οΈSeasons and Events
      • Alpha Season 1
      • Alpha Season 2
      • Alpha Season 3
      • Alpha Season 4
      • ❓FAQs: Seasons & Events
    • πŸͺ™Claim Rewards
  • Creators
    • Creator Portal
    • The Sandbox Creators Forum
  • Owners
    • πŸ“˜Web3 & The Sandbox
    • πŸͺ™SAND
      • Past & Expired Earning Opportunities
      • ❓FAQs: SAND
    • 🏝️LAND
      • πŸ”’Estates
      • 🟦Premium LAND
      • What Can I Do with LAND?
        • Customise Your LAND on the Map
      • How to Buy LAND
        • 🟩The Sandbox Public LAND Sales (Polygon)
          • Past Public LAND Sales
        • 🌊OpenSea
          • Identifying Legitimate LANDs on OpenSea
      • ❓FAQs: LAND
    • πŸ’ Play & Create Tokens
      • Rights, Ownership & Copyright of Assets
      • Rights, Ownership & Copyright of Games
    • πŸ“ˆStaking
      • Discontinued Staking Programs
      • Staking Troubleshooting
      • ❓FAQs: Staking
    • 🌁The Sandbox Bridge
      • 🟣Bridge SAND to Polygon
      • πŸŸͺBridge LAND to Polygon
      • 🟑Bridge SAND to Ethereum
      • 🟨Bridge LAND to Ethereum
      • ❓FAQs: The Sandbox Bridge
    • The Sandbox DAO
  • About
    • About The Sandbox
      • The Sandbox Team
      • Software Ecosystem
      • Our Charity Contributions
      • Whitepaper
      • Press Kit
    • Partnerships
    • The Sandbox Foundation
    • Terms of Use, Privacy & Legal
    • The Sandbox (SAND) | Binance Research Paper
    • The Sandbox Linktree
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PLAY

  • Events
  • Map
  • Avatar

CREATE

  • VoxEdit
  • Game Maker
  • Contests

OWN

  • SAND
  • LAND
  • Staking

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On this page
  • Contents:
  • Create Your Account
  • The Sandbox Website: Log In/Log Out

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  1. Accounts

Manage Account

Learning resources for managing your account at The Sandbox.

PreviousBeginner ResourcesNextCreate an Account

Last updated 4 months ago

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Contents:

Funds and NFTs are stored in your cryptocurrency wallet, not in your account at The Sandbox.

The Sandbox team will never, ever, under any circumstances what-so-ever request your passwords, security keys, security questions or security passphrases.

In some support cases, we may ask for your wallet address. This is safe to give to us, though you may prefer to do so privately, as it is public record and does not allow anyone to access your wallet.

Create Your Account

If you need to create an account, visit the Create an Account guide.

It includes step-by-step instructions for account setup, information so you can decide if you want to create and connect a cryptocurrency wallet (with instructions), and guides you to choose your first Avatar or begin playing immediately.

The Sandbox Website: Log In/Log Out

Log In at The Sandbox Website

Step 1

Step 2

You have three options to log in based on how you registered your account:

  • Enter your Username or Email and your Password and click the blue Sign In button.

  • Choose Connect My Wallet to sign in via a wallet you have already connected

  • Choose Continue with Google to sign in if you used your Google account to register

Log Out at The Sandbox Website

To log out of your account at The Sandbox, click on your username in the top-right of the website. It is next to the shopping cart icon. At the bottom of the Account list, click on the Sign Out option.

I Forgot...

In most cases, you'll need to use the forgot password tool when you try to log in at The Sandbox website. You can also log in through your wallet and change your login credentials.

I forgot my password to access my Sandbox account.

Please use the forgotten password tool on the login page to reset your password.

You can also log into your account through your cryptocurrency wallet by selecting the wallet that you connected to the account at the login screen, then signing the approval pop-up in the wallet itself. Once logged in this way, you can check your email and password in your account settings.

I forgot my email and cannot request a password reset / I did not get a password reset email

Log into your account through your cryptocurrency wallet by selecting the wallet that you connected to the account at the login screen, then signing the approval pop-up in the wallet itself. Once logged in this way, you can check your email and password in your account settings.

In cases where users are not getting password reset emails, we find they are either entering the incorrect email address or have made a typo in their email address field when they registered.

I forgot my password to access Game Maker, VoxEdit or Game Client

Your login credentials are universal across The Sandbox ecosystem. The same username, email address, and password used to log in to your account at The Sandbox website is used to log in to Game Maker, VoxEdit, and the Game Client.

If you forgot your login credentials on your account, please use the forgotten password tool.

You will log in to to access your account. Your username or email address and password are also used to log in to VoxEdit, Game Maker, and the metaverse Game Client.

Go to The Sandbox website - . Then click Sign In at the top-right of the page, if the login prompt doesn't appear right away.

πŸ‘€
πŸŽ†Create an Account
The Sandbox website
https://www.sandbox.game/
Forgotten account your password? Click here.

A guide to set up an account for your needs

Step-by-step instructions

Click your username for a menu of options

Instructions to equip, shop, or create

Share about you and your creations, amplify other creators or games you enjoy, and find ways to follow and connect with others

A guide to manage your connected wallet

Verify your account to participate in all aspects of The Sandbox Game's platform

Guidelines to keep your account safe

Guidance if you don't remember your account username, email, or password, which are login credentials for our software

πŸŽ†Create an Account
ℹ️Account Info & Tools
πŸ™‚Manage Your Avatars
βšͺCreate Your Profile
πŸ“’Manage Wallet
πŸ†”Verify: KYC
πŸ”Account Security
The Sandbox Website: Log In/Log Out
I Forgot...
Forgotten which wallet you registered with? Click here.