📒Manage Wallet
Learning resources for managing your cryptocurrency wallet.
Topics
Your cryptocurrency wallet is a third-party tool that is not provided by The Sandbox directly. Here, we offer documentation on the basic things you'll need to choose and manage your wallet.
Software wallet connection instructions
Learn about a higher security wallet option
KYC verification reduces fraud so rewards go to legitimate players, creators & owners
Recommendations to protect your digital property
Permit Polygon network transactions on your wallet
Permit SAND and LAND tokens to be transacted on your wallet
Guidance to move your wallet contents between Ethereum and Polygon layers
If you would like to connect a different wallet or your wallet was compromised
If you forgot which wallet you connected, your wallet password, or your security key
Recommendations if you notice unauthorised activity on your third-party wallet
Funds and NFTs are stored in your cryptocurrency wallet, not in your account at The Sandbox.
The Sandbox team will NEVER request your passwords, security keys, wallet passphrases, security questions, or security passphrases. This information should always be privately secured.
Providing your wallet address is safe, as it is a public record and does not allow anyone to make transactions. You may, however, prefer sharing your wallet address privately in some support cases where we may ask for it.
Different Wallets to Suit Your Needs
Some cryptocurrency wallets are more suited for different experience levels and different Web3 activities which may include:
Collecting non-fungible tokens (NFTs) like music, 2D art, or The Sandbox Assets
Using digital applications connected to your wallet data (dapps)
Claiming play-and-earn rewards
Staking digital currencies for passive income
For this reason, The Sandbox allows you to choose between various software wallet types to connect and provides information about hardware wallets if you prefer added security.
Add the Polygon Blockchain Network
There are many blockchain networks out there. The Sandbox began on Ethereum and has been transitioning to include the Polygon blockchain to reduce and make our blockchain transactions more Earth-friendly. Some wallets only allow you to use certain networks, and some may begin with a default network and allow you to add more. If you need to add the Polygon network to your wallet, it only takes a few minutes.
Instructions by Wallet Type
Add the Polygon Network to a MetaMask Wallet
Open your Metamask extension and click on the network dropdown.
Select Add Network at the bottom.
Type in the following information on this screen:
Network name: Polygon Mainnet
RPC URL: https://polygon-rpc.com
Chain ID: 137
Currency Symbol: POL (formerly MATIC)
Block Explorer URL: https://polygonscan.com
Then click Save. You are now ready to switch between networks.
Import SAND and LAND Tokens
There are also many token types out there, such as digital currency or NFTs from a certain source. Rather than having a widely connected wallet at the start, you have greater security by connecting only what you need. It only takes a few minutes to enable SAND and LAND tokens for your wallet.
Instructions for MetaMask Wallet
Use the addresses in the Add Token Address tab below to add SAND and LAND tokens to any wallet type. If adding tokens on the Polygon network,
1. Select Network
Based on the network the tokens you wish to add to your wallet, select between:
Ethereum Mainnet option
Pol (Polygon) Mainnet option
If you don't see POL (Polygon) Mainnet, you need to Add the Polygon Blockchain Network to your wallet.
Change or Disconnect a Wallet
You can now disconnect a wallet from your account at The Sandbox and connect another one. This can be helpful if:
Your wallet was compromised.
You want to change to a different type of wallet with other strengths or benefits.
You began your journey with a beginner friendly wallet and are ready for a more advanced one.
WALLET SECURITY ISSUE?
Along with disconnecting a compromised wallet from your account, we recommend reviewing the My Wallet Was Compromised page for helpful information.
Can I connect a wallet I used on a different account?
No. You will not be able to connect a wallet that has been used on another account at The Sandbox
ONE ACCOUNT CONNECTION PER WALLET For security reasons, a wallet may only be connected to ONE account at The Sandbox ever. You can NOT connect a wallet you have used on a different account at The Sandbox, but you can reconnect a wallet to the same account again if needed.
Does disconnecting a wallet delete anything?
Disconnecting a wallet only removes ACCESS to a wallet's data via The Sandbox website and software.
It does NOT delete your account at The Sandbox.
It does NOT delete your connected Wallet. - You can still access the wallet through the wallet provider's website, browser extension, or app if these options are available.
It does NOT delete any digital assets you own. - You can still find your tokens in the wallet and view them on an external marketplace like OpenSea.
It does NOT have any affect on your KYC status if you completed this process on your account at The Sandbox. - Note that KYC can only be completed on ONE account per person at The Sandbox.
Wallet Disconnection Process
In the top right of The Sandbox website, select Sign In to access your account. Follow the usual prompts to log in to your account through your social account or wallet.
Click on your Username to open the dropdown menu and select Settings. Then use the menu on the left and then click on the Wallet settings sub-page.
On this page you will see the address for the wallet that is currently connected to your account and details of any wallets that were previously connected to the account. Click on the link to Disconnect Wallet beneath the wallet address to open a popup and begin the disconnect process.
I Forgot...
I Forgot Which Wallet I Registered With
The wallet that you connected to your account depends on your method of registration. Methods are clearly displayed in the registration menu and on the Wallet: Choose, Connect page.
If you registered with a social network, such as Facebook, Google (aka Gmail) or Twitter, then you likely have a Venly wallet. (Note: Venly was previously known as Arkane).
Link: https://www.venly.io/.
If you registered through the MetaMask Web3 option, you likely connected a MetaMask wallet.
Link: https://metamask.io/ or accessed through a browser extension.
If you registered through the Coinbase option, you likely connected a Coinbase wallet.
If you use the Brave browser and registered through the Web3 option, you might have connected a Brave wallet.
Accessed via the Brave browser.
If you use the Opera browser and registered through the Web3 option, you might have connected an opera wallet.
Accessed through the Opera browser.
If you registered through WalletConnect, it's possible you could have any wallet supported by WalletConnect, such as Wombat.
If you still need help identifying which wallet that you registered with, contact support, who may be able to ask one of the developers or community managers at The Sandbox to check for you.
Last updated
