❓FAQs: Marketplace
Find answers to common questions about The Sandbox Marketplace here.
The Sandbox Marketplace
Buying
What can you buy on The Sandbox's Marketplace?
You can buy 3D Voxel ASSETs from the marketplace. Such as entities, decorations, buildings, blocks, equipment, and so on.
You can also buy CATALYSTS, which are NFTs required to Mint & List Assets to Sell.
You can also buy avatars from many popular collections, including Sandbox Originals and external collections.
You can buy virtual LANDs from the marketplace, and you can find LAND to purchase on the metaverse Map.
How much are NFTs on The Sandbox marketplace?
Official Sales:
Official LAND Sales:
Regular LANDs are sold for 1,011 SAND.
Premium LANDs are sold for 4,683 SAND.
Official Avatar Sales:
Avatars are sold for 100 SAND, however this may vary or be subject to change.
Official ASSET / Equipment Sales
The pricing varies depending on factors such as uniqueness, catalysts used to mint them, and so forth.
Official Catalysts (pricing may be subject to change):
Legendary: 200 SAND
Epic: 40 SAND
Rare: 10 SAND
Uncommon: 3 SAND
Common: 1 SAND
Unofficial / Community / Creator Sales:
The prices of ant LANDs, Avatars, Assets, and so on that are sold by the community or creators are set by the seller themselves. As such, prices vary.
What currency does The Sandbox Marketplace accept?
The currency of The Sandbox's ecosystem is SAND. Therefore, you will need SAND to perform any transactions on The Sandbox's marketplace. All newer transactions on The Sandbox website are processed on the Polygon network, and there is a built in tool to bridge SAND from Ethereum to Polygon for your convenience.
You may also need either ETH or POL (formerly MATIC) for gas fees (aka, processing fees), depending on the chain that the NFT is sold on. These fees are charged by the blockchain itself, not by The Sandbox, and may vary depending on blockchain congestion.
Do I need a Sandbox account to buy NFTs from The Sandbox's marketplace?
Yes. You will need to have registered an account on The Sandbox and connected your cryptocurrency wallet to that account in order to sell NFTs or make purchases from the marketplace. See: Create an Account.
Selling
What can I sell on The Sandbox's marketplace?
You can Mint & List Assets to Sell, which includes:
Equipment
Characters
Props
Blocks are not minted as NFTs, so they can not be sold.
LAND can not be sold on the Marketplace directly, but you can click "List for Sale" to view it on OpenSea and set a price. Other users can view listed LANDs on The Sandbox website and purchase through OpenSea.
Experiences can not be bought or sold on the Marketplace. However, you can make private arrangements to build Experiences and transfer them to LAND owners. See Collaborating With Third Parties for more information.
Who can mint NFTs onto the Marketplace to sell?
Anyone with an account at The Sandbox may mint and sell NFTs on the Marketplace. The Sandbox holds the right to monitor, moderate, or remove content. See Terms of Use for more details.
Are there any fees for selling on The Sandbox's Marketplace?
As part of the new royalties system (where the seller sets the price of an NFT):
The Sandbox receives 2.5% of the sale price. This supplies The Sandbox Foundation with SAND to distribute among the Game Maker Fund, staking, and rewards.
The minter (creator) of the asset receives 2.5% of the sale price.
The seller receives 95% of the sale price.
Where does the revenue made from the marketplace go?
2.5% of the sale price goes towards funding and incentivising other great creators, artists and designers via The Sandbox Foundation.
Do I need a Sandbox account to sell NFTs on The Sandbox's marketplace?
Yes. You will need to have registered an account on The Sandbox and connected your cryptocurrency wallet to that account in order to sell NFTs or make purchases from the marketplace. Click here to see our guide for help with registering an account.
Renting LAND
Can I rent LAND from The Sandbox's Marketplace?
Currently it is not possible to rent LAND from The Sandbox Marketplace. This may become a feature if there is demand for it.
Other Marketplace Questions
When was The Sandbox's Marketplace launched?
The launch date of The Sandbox's marketplace, in beta, was the 30th March 2021.
What does the "Test in Game Maker" button under the asset's "Buy Now" button do?
This button allows you to add assets to your Game Maker Library in order to try them out before you decide if you wish to purchase them.
You will not be able to publish an Experience, such as a game, on your LAND unless you have purchased all of the assets you have used in it. Our Experience Publishing tools check the assets you've built with and generate a list of ones you need to purchase to publish your Experience.
Secondary Marketplaces
Can I buy The Sandbox NFTs from secondary marketplaces?
Yes, you can also purchase NFTs sold on The Sandbox Marketplace from secondary markets and NFT exchanges, such as OpenSea and Rarible.
The Sandbox recommends OpenSea. They are a partner of The Sandbox and offer the safest secondary marketplace. They also have features to protect stolen NFTs from being used to profit from.
NFTs on the secondary marketplace may also be available in currencies other than SAND, such as ETH/WETH and POL.
Troubleshooting Purchases
My wallet does not pop open to ask me to confirm my transaction.
Your wallet is probably being blocked by an ad-blocker or pop-up blocker, even if it wasn't an issue before. Try disabling any ad-blockers and pop-up blockers, then refresh and try again.
Try disabling any VPNs, then refreshing and trying again.
Open and log into your wallet manually. This might be via an official browser extension or the wallet's official website.
Look at your wallet and ensure you do not have any other pending or stuck transactions that may be interfering with the wallet's transaction approval process.
The SAND balance on The Sandbox website's user interface says zero, but I definitely have SAND in my wallet.
Hard refresh the webpage. There may be a loading delay.
🪟 On PC: Press CTRL+F5 on the webpage to hard refresh it.
🍎 On Mac: Press Shift+Command+R on the webpage to hard refresh it.
Make sure your wallet is unlocked, so that The Sandbox can see your SAND funds and update the user interface on the website to reflect this. To unlock a wallet, simply log into it.
Make sure you are using the correct wallet on your The Sandbox account. You can do this by comparing the wallet address in your The Sandbox profile to the wallet address within your actual wallet with the SAND tokens in them.
If the wallet is correct, you can force your wallet to update its balance by switching to a test network and then switching back to the Ethereum network.
Check Polygonscan to see if there have been any unauthorised transactions involving your wallet. If there have been, see this page immediately: My Wallet Was Compromised.
The "Sign" button is greyed out or not clickable in my MetaMask wallet's transaction confirmation window.
This is a feature to allow you to review the transaction. Click the down arrow or scroll to the bottom to activate the "Sign" button.
My transaction was successful. However, I do not see my the NFT (LAND, Asset, Avatar, Catalyst, etc) in my wallet after buying it.
The speed of the transaction depends on the overall congestion on the blockchain, which The Sandbox has no control over. Allow some time for the transaction to process fully.
There is also likely to be very heavy traffic on the website during sales. Therefore, it may also take a few minutes for the LAND to reflect in your inventory on The Sandbox website. However, you should be able to see it in your wallet on Polygonscan and OpenSea in the meantime.
My wallet says it is unable to process the transaction
This is usually an indication that you do not have enough of the correct funds in the wallet. Make sure you have enough POL for the gas fees, for example.
I purchased Premium LAND, which is bundled with assets, but I do not see the ASSETs in my wallet yet.
Unless otherwise noted on The Sandbox website, assets bundled with a Premium LAND should appear in the wallet at the same time.
However, it may take a few minutes for everything to reflect correctly in your wallet both on The Sandbox website and when logging in to a third party NFT exchange such as Open Sea.
Common Error Messages
"Wallet Locked"
Your funds cannot be accessed to process the transaction because your wallet is locked. In other words, your wallet is logged out.
To resolve this, you will need to log into your wallet. You may then also need to refresh the relevant webpage.
Do not forget to lock your wallet again after the transaction is complete, for security. You should never leave a wallet unlocked while it is not in use.
"Insufficient Funds"
You likely do not have enough SAND in your wallet to purchase the LAND, likely because it was tTo make a purchase, you need the right amount of SAND (Polygon) in your wallet to purchase the LAND type you pre-registered for and be able to cover the gas fee.
If you were able to pre-register with the correct funds in your wallet, but do not have the funds in your wallet at the time of the sale, you must quickly add funds to your wallet to prevent your booking reservation from expiring (10 minutes).
It is also possible that a different wallet is interfering with the one you are holding SAND in. Make sure all of your other wallets are locked or try a different browser.
If you are on Brave browser, make sure the "Default Wallet" option in the browser settings is set to "None", otherwise Brave browser is known to conflict with non-Brave WEB3 wallets.
"Transaction Failed"
You will need to look at the token history on PolygonScan.com to determine exactly why the transaction failed. Go to PolygonScan, paste your wallet address into the search box and press enter, then click the link for the failed transaction under the "Txn Hash" column.
Other Troubleshooting
I am getting a "1020" error when trying to access the website.
Error 1020 is an error message from Cloudfare, not The Sandbox. Cloudfare is a security service that protects websites from potential malicious attacks. It can also be triggered by:
Constant repetitive actions, such as refreshing webpages over and over.
Regularly failing logins multiple times in a row.
Using a VPN that is connected to an IP which was recently used in an attack on another Cloudfare-protected website.
You are using some form of automation while online.
There being a lot of traffic to a website from a specific location or small region.
If you are getting this message in error, the best thing you can do is be patient and wait for the situation to resolve itself. Continuing to refresh the page over and over will likely cause the error to remain in effect for you even longer.
If there is still an issue after 24 hours, the best option is to get in touch with Cloudfare for further assistance or advice, as their service is a third-party.
I am having difficulty accessing my account or have forgotten my account credentials.
See I Forgot... on the Manage Account page for help with the credentials you need.
I have passed KYC, however The Sandbox is still showing me as pending on my profile.
Visit The Sandbox Support Portal: https://tsb-externals.atlassian.net/servicedesk/customer/portals
I Need More Help
Visit Help & Contact for further assistance.
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