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The Sandbox Documentation
The Sandbox Documentation
  • 🧊Welcome to The Sandbox
  • 🔷What is The Sandbox?
    • Earning SAND & NFTs
    • An Expression of Culture
    • An Extension of the Real World
    • An Impetus for Metaverse Jobs
    • ❓FAQs: The Sandbox
  • General
    • 🔄Play, Create & Earn
    • 🗺️Map
    • 🛒Marketplace
      • 🌟Mint & List Assets to Sell
      • ❓FAQs: Marketplace
        • About The Sandbox Marketplace Beta
        • The Sandbox MoonCats NFT Recall
    • 🗣️Discord Community
      • The Sandbox Discord
      • Join Discord & Claim Roles
      • Navigation
      • Staying Safe on Discord
      • ❓FAQs: Discord
    • 🔗Social Networks, News & Blogs
    • ❓Help & Contact
    • 🌐Languages
    • 🪙Monetisation
  • Accounts
    • 🧭Getting Started
    • 🆕Beginner Resources
    • 👤Manage Account
      • 🎆Create an Account
      • 🆔Verify: KYC
      • ℹ️Account Info & Tools
      • 🙂Manage Your Avatars
      • ⚪Create Your Profile
    • 📒Manage Wallet
      • 🪙Wallet: Choose, Connect
      • Hardware Wallets
      • ❓FAQs: Wallet
    • 🔒Security Topics
      • 🔐Account Security
      • 🔐Wallet Security
      • Internet & Social Network Security
      • Collaboration Security
      • Common Scams & Tactics
      • Security Education Links
      • Security Tools
      • Official The Sandbox Links
      • My Wallet Was Compromised
  • Players
    • ▶️Play in the Metaverse
      • ⬇️Launcher: Download & Play
    • 🕹️Player Guide
      • 🎒Inventory, Equipment & Stats
    • 🗓️Seasons and Events
      • Alpha Season 1
      • Alpha Season 2
      • Alpha Season 3
      • Alpha Season 4
      • ❓FAQs: Seasons & Events
    • 🪙Claim Rewards
  • Creators
    • Creator Portal
    • The Sandbox Creators Forum
  • Owners
    • 📘Web3 & The Sandbox
    • 🪙SAND
      • Past & Expired Earning Opportunities
      • ❓FAQs: SAND
    • 🏝️LAND
      • 🔢Estates
      • 🟦Premium LAND
      • What Can I Do with LAND?
        • Customise Your LAND on the Map
      • How to Buy LAND
        • 🟩The Sandbox Public LAND Sales (Polygon)
          • Past Public LAND Sales
        • 🌊OpenSea
          • Identifying Legitimate LANDs on OpenSea
      • ❓FAQs: LAND
    • 💠Play & Create Tokens
      • Rights, Ownership & Copyright of Assets
      • Rights, Ownership & Copyright of Games
    • 📈Staking
      • Discontinued Staking Programs
      • Staking Troubleshooting
      • ❓FAQs: Staking
    • 🌁The Sandbox Bridge
      • 🟣Bridge SAND to Polygon
      • 🟪Bridge LAND to Polygon
      • 🟡Bridge SAND to Ethereum
      • 🟨Bridge LAND to Ethereum
      • ❓FAQs: The Sandbox Bridge
    • The Sandbox DAO
  • About
    • About The Sandbox
      • The Sandbox Team
      • Software Ecosystem
      • Our Charity Contributions
      • Whitepaper
      • Press Kit
    • Partnerships
    • The Sandbox Foundation
    • Terms of Use, Privacy & Legal
    • The Sandbox (SAND) | Binance Research Paper
    • The Sandbox Linktree
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INFO

  • Discord
  • Social, News & Blogs
  • Service Status

PLAY

  • Events
  • Map
  • Avatar

CREATE

  • VoxEdit
  • Game Maker
  • Contests

OWN

  • SAND
  • LAND
  • Staking

Copyright ©The Sandbox. All Rights Reserved.

On this page
  • FAQs Page List
  • Need More Help?
  • Other Contacts
  • Policies

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  1. General

Help & Contact

Find links to all FAQs pages for answers to common questions about The Sandbox here.

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Last updated 2 months ago

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The Sandbox team will NEVER request your passwords, security keys, security questions or security passphrases. This information should always be privately secured.

Providing your wallet address is safe, as it is a public record and does not allow anyone to make transactions. You may, however, prefer sharing your wallet address privately in some support cases where we may ask for it.

FAQs Page List

Need More Help?

If you have checked the FAQs, but still have more questions about The Sandbox, feel free to reach out to us via the following options (please choose only one).

Response times for support varies based on the current size of the support queues.

Other Contacts

Policies

❓
❓

PLAYERS FAQs: The Sandbox FAQs: Seasons & Events

COMMUNITY

FAQs: Discord

CREATORS

Assets

Contests / Programs

For matters relating to the community, such as community ban appeals, mutual collaboration queries, complaints about staff or Ambassadors, and so on, contact our support team email:

Our support agents will refer your case to our Global Community Managers.

Experiences & Games

OWNERS FAQs: Wallet FAQs: SAND FAQs: Marketplace FAQs: Staking FAQs: LAND FAQs: The Sandbox Bridge

Web Support

Log in and open a support ticket at .

Creator Forum Support

is a place for creators to find and share support and resources, get news, suggest features, etc.

Email Support

Send an email to our Support team at .

Discord Discussion

Visit the to post your question for a response from knowledgeable community members.

Discord Private Support Ticket

If you've reviewed FAQs and still have a question, open a , which will be addressed by The Sandbox's support team, trusted Ambassadors, and, where necessary, partners.

Privacy Queries

For privacy and GDPR queries send an email to the privacy team at .

Note: We do not store any KYC documents at The Sandbox. KYC data removal requests must be sent directly to .

Reporting ToU violations or fraud

To report a potentially bad actor operating at The Sandbox, please send an email to our Security & Anti-Fraud team at . To report bad actors in the Discord community, please alert moderators in the community.

Account and Data Deletion

To request an account or data deletion, .

Note: We do not store any KYC documents at The Sandbox. KYC data removal requests must be sent directly to .

Partnerships & Mutual Collaborations

Please review , where you will find a contact form.

Community Matters

Game & Account Ban Appeals

To submit a ban appeal for game bans, reward suspensions, leaderboard suspensions, and account bans, . Not to be used for community ban appeals, see "Community Matters".

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The Sandbox Support Portal
The Sandbox Forum
[email protected]
Discord community chat
private support ticket on The Sandbox's Discord community
[email protected]
[email protected]
Learn more
[email protected]
submit an Account & Personal Data Permanent Removal Request via The Sandbox Support Portal
[email protected]
Learn more
the partnerships page on The Sandbox's website
[email protected]
submit a ban appeal ticket via our support website
The Sandbox Privacy Policy
The Sandbox Terms of Use
The Sandbox Staking Terms of Use
FAQs: Gameplay
FAQs: Game Maker
FAQs: Assets
FAQs: VoxEdit
FAQs: Game Jams
FAQs: Voxel Art Contests
Builders' Challenge
FAQs: Experience Publishing