🆔Verify: KYC

Contents

What is KYC?

KYC is an abbreviation for "Know Your Customer."

About KYC

KYC was first implemented by banks and financial institutions in the 1990s to combat financial fraud, criminal enterprises, and terrorism.

Today, KYC has many additional uses:

  • Employers check an applicant's right to work in their country.

  • Estate and insurance check if funds and property are from legitimate sources.

  • Many blockchain projects and cryptocurrency exchanges use KYC to verify customers without directly managing their data.

When is KYC Required?

OPTIONAL
  • Play Experiences and games

  • Play gated events requiring NFT passes

  • Create assets and Experiences

REQUIRED
  • Win prizes in contests

  • Claim rewards from Seasons & Events

OPTIONAL
  • Buy avatars

  • Buy assets

REQUIRED
  • Stake SAND for rewards

  • Participate in LAND sales

Events & Playing The Sandbox

Can I play games and experiences at The Sandbox without passing KYC?

Yes, you can play games and other metaverse experiences within The Sandbox without having a KYC-verified account.

However, you will need a verified account to earn rewards from events.

Can I play gated events or experiences without passing KYC?

As long as you hold the relevant NFT or token that grants you access to that gated game or experience, yes you can play them without having a KYC-verified account.

I am under 18, can I pass KYC?

No. In order to be compliant with GDPR, The Sandbox cannot knowingly participate in the collection of data from a user under 18 years of age and allow them to pass KYC. No matter what your local jurisdiction says about minors using online services and providing their data, The Sandbox must comply with GDPR to protect minors from exploitation and abuse online.

Education Use

Our terms of use specify that registrants under the age of 18 (or the age legal majority in their location) may only do so for education purposes with authorization from their legal guardian. See The Sandbox Terms of Use for full details.

The Sandbox cannot offer legal advice directly to its users, as the accuracy of this advice differs by not only nation but also by local jurisdiction within those nations. If you need any legal advice about minors using online services, please seek it from a professional in your local jurisdiction.

KYC Process

To start, click on your username and choose Settings. Then click the Account tab on the left.

Begin

Click the Start Verification button and follow instructions to complete the process.

Authenticate
Provide ID
Await review & verification

Getting Started

Why do I need to verify my account?
  • To ensure everyone has a fair chance of earning rewards and joining our upcoming raffles, we need you to verify your account.

  • This will help us prevent bots, cheaters, and bad actors from, trying to take advantage by using exploitative and other unsporting tactics in attempt to gain rewards that they are not eligible for.

  • It ensures that rewards eared in events are going to those who earned them legitimately.

  • You will not be able to earn rewards at The Sandbox unless your account is verified.

How can I verify my account?

To begin the verification process, go to your account settings on The Sandbox website, then click the Account tab on the left panel. Follow instructions for Account Validation.

What do I need in order to verify my account?
  • Computer or laptop.

  • Smartphone or tablet with a camera.

  • Stable internet connection.

  • A well-lit room.

  • A valid, legitimate, government-issued photo identification document.

What devices are supported for KYC verification?
  • iOS

  • Android

  • Most web browsers on Windows & Mac computers

Synaps recommends using the Chrome browser for best results when launching the KYC process.

I am getting a "Failed to request token" error message

You will need to contact Synaps Support to resolve this (not The Sandbox support).

To contact Synaps support, click the speech bubble in the top-right of the window that opens during your KYC verification process.

KYC Security

Visit our Security Topics for account and wallet security guidance.

Beware of fake recruitment scams!

How does the scam work?

How to avoid this scam

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