πŸ†”Verify: KYC

Contents

What is KYC?

We do not store any KYC documents at The Sandbox. KYC data removal requests must be sent directly to [email protected].

About KYC

KYC is an abbreviation for "Know Your Customer".

KYC was first devised and implemented by banks and financial institutions in the 1990s. They did this to combat financial fraud, as well as to choke the amount of money that was being sent and used to fund criminal enterprises and terrorism.

Fast-forward to the twenty-first century, KYC has now found many other additional uses. For example, it is commonly now used by employers to check you have the right to work in a country, by estate agents and insurance agencies to check your funds/property come from a legitimate source, and many more.

It is also used by many blockchain projects as well as cryptocurrency exchanges, again to prove who their customers are and prevent crypto being used to fund crime and terror.

Events, Rewards, Sales & Web3

Events & Playing The Sandbox

Can I play games and experiences at The Sandbox without passing KYC?

Yes, you can play games and other metaverse experiences within The Sandbox without having a KYC-verified account.

However, you will need a verified account to earn rewards from events.

Can I play gated events or experiences without passing KYC?

As long as you hold the relevant NFT or token that grants you access to that gated game or experience, yes you can play them without having a KYC-verified account.

I am under 18, can I play The Sandbox or pass KYC?

Our terms of use specify that registrants must be 18 or over. This is in part due to data protection regulations, such as the GDPR, that forbid companies from knowingly collecting data from minors under the age of 18.

However, in the local jurisdictions of some countries, some regulations state a minor under the age of 18 may be able to use some online services as long as:

  1. Their account is registered and managed entirely by a legal parent or guardian until the minor turns 18.

  2. They have constant supervision by a legal parent or guardian during their sessions using the online service.

The Sandbox cannot offer legal advice directly to its users, as the accuracy of this advice differs by not only nation but also by local jurisdiction within those nations. If you need any legal advice about minors using online services, please seek it from a professional in your local jurisdiction.

Nevertheless, The Sandbox cannot knowingly allow accounts where the player is under the age of 18 years old to pass KYC. No matter what your local jurisdiction says about minors using online services, The Sandbox is still required to be fully compliant with GDPR, which states no data can knowingly be collected from those under 18.

While we understand that this may be annoying or an inconvenience to some people, bear in mind that these regulations, such as GDPR, exist to protect minors from exploitation and abuse online.

KYC Process

Getting Started

Why do I need to verify my account?
  • To ensure everyone has a fair chance of earning rewards and joining our upcoming raffles, we need you to verify your account.

  • This will help us prevent bots, cheaters, and bad actors from, trying to take advantage by using exploitative and other unsporting tactics in attempt to gain rewards that they are not eligible for.

  • It ensures that rewards eared in events are going to those who earned them legitimately.

  • You will not be able to earn rewards at The Sandbox unless your account is verified.

How can I Verify my Account?

To begin the verification process, go to your account settings on The Sandbox website, then click the Account Validation link on the left panel.

What do I need in order to verify my account?
  • Computer or laptop.

  • Smartphone or tablet with a camera.

  • Stable internet connection.

  • A well-lit room.

  • A valid, legitimate, government-issued photo identification document.

What devices are supported for KYC verification?
  • iOS

  • Android

  • Most web browsers on Windows & Mac computers

Synaps recommends using the Chrome browser for best results when launching the KYC process.

I am getting a "Failed to request token" error message

You will need to contact Synaps Support to resolve this (not The Sandbox support).

To contact Synaps support, click the speech bubble in the top-right of the window that opens during your KYC verification process.

KYC Security

Visit our Security Topics for account and wallet security guidance.

Beware of fake recruitment scams!

  • You may at some point see on social media a "job" offer.

  • This offer commonly asks for game testers, beta testers, or moderators. Though other varied roles may also be used.

  • Sometimes they also make a payment offer in the post that sounds too good to be true, though not always.

  • This may be a type of scam where a scammer is attempting to steal KYC data.

How does the scam work?

  • The scammer will tell you that you need to pass KYC before you can apply or begin working for them.

  • They will offer you a link to complete this KYC so that you can apply or work for them.

  • In fact, the link is a fake one that, instead of submitting your KYC for verification, stores and steals it from you. The KYC can then be used on other websites without your knowledge.

How to avoid this scam

  • Only apply for jobs that are listed on and vetted by official job search websites, as opposed to random offers on social media.

  • Refuse to complete any KYC process until you have been through the interview stage and are certain the job offer is legitimate.

  • When performing KYC verification at The Sandbox, make sure the link is https://www.sandbox.game/me/settings/account-verification/. And that, when you begin the KYC verification process, the provider is Synaps.

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